Policies

dogs-on-deck

PICK-UP AND DROP OFF

Drop off/pick up times are 8-10am or 4-6pm.  Any other times by special arrangement only.

Our pricing is based on a 24 hour period.  We will expect your dog to be picked up in the same time period they were dropped off.  For example, if you dropped your dog off in the morning then we expect the pick-up to be in the morning.  If you wish to pick up in the afternoon  there will be an added daycare charge.

Vaccinations

Proof of up-to-date vaccinations including Bordetella.  All dogs require up to date vaccinations including Bordatella .  No exceptions.

Sick Dog Policy

Any dogs showing signs of illness or parasites will be kept to a private area and will not be allowed to socialize with other dogs.

Any unspayed females in heat are to be carefully supervised and if necessary kept to a restricted playgroup.  We understand it isn’t an illness but it keeps the female safe and other males from behaving aggressively.

In case if injury or sickness we will try to contact you or your emergency contact as soon as possible.  However, if repeated attempts to contact you fail then we will try to contact your vet. If your vet cannot be reached then we will call our vet clinic, Eldale Veterinary Clinic, 150 Church St, Elmira  or (if after hours)  the Emergency Veterinary Clinic at 405 Maple Grove Rd. Cambridge. Your dog’s well being is our priority.

After Hours

We have two time slots for drop-off, pick-up, tours and visits, 8-10am or 4-6pm. We are open from 7am till 8pm. Please call ahead to arrange for off-hours pick up, drop off or a tour. Doors will be locked after hours.

Cancellation

A minimum 24 hour notice required for cancellations or early pick up. Short notice will incur a cancellation fee.